Help Page

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I go to log in and nothing happens?

Have you updated to the latest version (3.0 or higher) and signed up again? We had to move our authentication service in February 2018 so all logins created before then will not work.
Are you connected to the internet? The app requires an internet connection to log in, but after that it should open instantly unless you clear your cache or delete and re-install the app

When I go to sign up, an alert 'email already exist' is displayed

You've already signed up with that email. Return to the Login screen by going back to the menu screen then tapping the 'Login' button then enter your email and password. If you can't remember your password, press 'Forgot your password?' to reset your password.

When I go to reset my password I don't receive the email confirmation.

Have you updated to the latest version (3.0 or higher) and signed up again? We had to move our authentication service in February 2018 so all logins created before then will not work which includes resetting passwords
Try again, and check how you type.
Check your Junk Folder
Try signing up with your email address again, you may have miss-typed it the first time.

When I go to sign up I get an alert 'membership number doesn't exist'

Try again and check you type the number correctly
Contact your association to check you have the correct number, and to check they have your number in the system.

When I open my app it gets stuck on a white screen?

....really sorry about this one, some phones couldn't display the splash screen so we provided an update to remove it but again some phones might not install the update properly. Please uninstall the app and then reinstall it.

If this is your first time using the app or you have just updated to version 3 or higher you will need create a new login.

Tap on the Sign Up Button